Bookings: Bulk cancellations

As a Global Admin, Building Admin, or Team Manager* you can cancel bookings on behalf of others or yourself. With bulk cancellations you can cancel many bookings at once in any of the following ways:

This article covers:

• Manual bulk cancellation
• Automatic bulk cancellation

Prerequisites:

• You must be a global admin in Kadence
• You must be using the Kadence web app

Manual bulk cancellation:

Bulk cancel any or all future bookings by following the steps below:

• From the “Bookings” tab, click on the check boxes next to the bookings you want to cancel
• Click on “Cancel Booking(s)” in the bottom right-hand corner
• You will be prompted to confirm the choice to cancel the booking

Please note that once a booking has begun it cannot be cancelled. There will be no checkbox next to an ongoing booking.

Automatic bulk cancellation:

There are three ways to automatically initiate a bulk cancellation: 

1. Changing a building’s opening hours/days will cancel and prevent any more bookings from being made for those times/days
2. Adding a building closure will cancel all bookings and prevent any more bookings from being made on the dates of your closure
3. Changing the advance booking timeframe will cancel any bookings made after the new time frame (i.e., changing from 1 month to 2 weeks will cancel all bookings made over 2 weeks from the current date)

Note: Once a booking has been cancelled you cannot restore it. On occasion, cancelling multiple bookings may take a while so you will receive email confirmation when a bulk cancellation is starting and when it’s finished.