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  1. Kadence Support Centre
  2. Frequently Asked Questions

Frequently Asked Questions

Troubleshooting, and more!

Admin

  • Booking restricted Outlook rooms in Kadence
  • Is it possible to only sync specific groups/users to Kadence with directory sync?
  • Can directory sync pull employee profile pictures?
  • How long will it take to sync my directory to Kadence?
  • Can I control employee email/push notifications to ensure they receive check-in reminders?
  • How can I expand and restrict booking visibility for my employees?
See all 15 articles

Bookings

  • How to book a meeting room in Outlook?
  • How do I amend a booking?

Troubleshooting

  • “Need admin approval” prompt when logging in via SSO
  • I set up the directory sync, but my users haven’t been added to Kadence yet
  • I did not receive a welcome email asking me to set up a password
  • I can’t login “The username or password is incorrect”
  • Error: No spaces available matching the amenities you have chosen
  • Why are some spaces unavailable for me to book?

Miscellaneous

  • What is the minimum resolution supported by Kadence?

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