I did not receive a welcome email asking me to set up a password

There may be a few reasons why you did not receive a welcome email after being added to Kadence. Your admins can try to resend a welcome email to you by doing the following:

1. Go to Directory > Click on the affected user
2. Click on the three dots (⋮) in the upper right-hand corner, then "Resend invitation"
3. If the user has already set a password, the field will say "Send password reset link" instead

If you still do not receive an email, check your spam folders for any emails from no-reply@chargifi.com. Please contact support@kadence.co or open a request for additional assistance.